dreamji Frequently Asked Questions

Click the Register button on dreamji.club and fill in your full name, email address, Philippine mobile number, and date of birth. You must be at least 21 years old to register. After submitting, verify your mobile number via OTP. Your account is created instantly, but real-money play requires completing KYC identity verification before your first deposit.

dreamji accepts any valid Philippine government-issued photo ID: Passport, PhilSys National ID, SSS UMID, driver's license, PRC ID, or voter's ID. You will also need to submit a clear selfie or complete a liveness check to confirm the ID belongs to you. Most KYC verifications on dreamji are approved within 30 minutes during support hours.

No. dreamji strictly permits one account per person. Creating duplicate accounts — even with different email addresses or phone numbers — is a violation of dreamji's Terms and Conditions. If multiple accounts are detected, all of them will be suspended and any balances may be forfeited. If you have trouble accessing your existing account, contact dreamji support instead of registering again.

On the dreamji login page, click "Forgot Password" and enter your registered email address. dreamji will send a password reset link to that email within a few minutes. Click the link, set a new password, and log in. If you no longer have access to your registered email, contact dreamji's 24/7 live chat support for manual account recovery.

You can request account closure at any time by contacting dreamji support via live chat or email at [email protected]. Before closure, withdraw any remaining balance to your registered payment method. Note that account closure is different from self-exclusion — if you are closing your account because of problem gambling, dreamji recommends using the self-exclusion tool under Responsible Gaming in your Account Settings instead.

The minimum deposit on dreamji is ₱100. This applies to all accepted payment methods including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions on dreamji are processed in Philippine Peso (PHP). There is no maximum deposit limit unless you have voluntarily set one under dreamji's Responsible Gaming tools.

GCash deposits on dreamji are credited to your gaming wallet almost instantly — typically within 30 seconds to 2 minutes after your GCash transaction is confirmed. dreamji's payment system is integrated directly with GCash, so you don't need to send a screenshot or wait for manual approval. If your deposit hasn't appeared after 5 minutes, contact dreamji's live chat with your GCash reference number.

For fully verified dreamji accounts, GCash withdrawals are typically processed within 15 minutes. In some cases, especially during peak hours or for larger amounts, it may take up to 1 hour. dreamji processes withdrawals 24 hours a day, 7 days a week. If your GCash withdrawal hasn't arrived after 2 hours, contact dreamji support with your transaction reference number.

Yes. dreamji accepts deposits via BPI Online, BDO Online Banking, and Metrobank Online. Bank transfer deposits typically take 15 to 60 minutes to be credited, depending on interbank processing times. The minimum for bank transfers is also ₱100. Make sure to use the exact reference number provided by dreamji when making the transfer, or your deposit may be delayed.

The minimum withdrawal on dreamji is ₱200. All withdrawals must be made to the same payment method used for your most recent qualifying deposit — this is a PAGCOR anti-money-laundering requirement. Before your first withdrawal, your KYC verification must be fully approved. There are no withdrawal fees charged by dreamji, though your bank or e-wallet provider may have their own transaction fees.

A withdrawal may be held if your KYC verification is incomplete, if the withdrawal amount triggers dreamji's routine AML compliance review, or if there is an active bonus with unmet wagering requirements tied to your balance. dreamji's support team will notify you via email if additional verification is needed. Most holds are resolved within 24 hours. Contact live chat if your withdrawal has been pending for more than 2 hours without explanation.

dreamji offers a wide library of slot games from leading providers, including JILI slots — one of the most popular choices among Filipino players. You'll find classic 3-reel slots, 5-reel video slots with bonus rounds, and progressive jackpot slots. Popular titles include Fortune Gems, Golden Empire, and Crazy777. New slots are added regularly. Browse the full collection under the Slot section of the dreamji platform.

Yes. All RNG-based games on dreamji — including slots, virtual table games, and keno — use certified random number generators that have been independently audited. Game RTPs (Return to Player percentages) are published for transparency. Live dealer games use physical equipment operated by trained dealers in real time. dreamji's games comply with PAGCOR's technical standards for online gaming fairness.

Yes. dreamji is fully optimized for mobile play via any modern smartphone browser — no app download required. The dreamji mobile site works on both Android and iOS devices using Chrome, Safari, or any up-to-date browser. All game categories including slots, live casino, bingo, and sports betting are fully accessible on mobile. Simply visit dreamji.club from your phone and log in.

Yes. dreamji's live casino section features real-time games with professional dealers streamed in HD: Baccarat, Blackjack, Roulette, Dragon Tiger, Sic Bo, and more. Live dealers at dreamji speak English and are available 24 hours a day. For Filipino players who prefer local flavour, several dreamji live tables feature Tagalog-speaking dealers during peak Philippine hours.

dreamji offers a welcome deposit bonus for newly registered, fully verified players. The exact bonus percentage and maximum amount are displayed on the Promotions page of your dreamji account after registration, as bonus terms are updated periodically. All welcome bonuses on dreamji come with wagering requirements that must be completed before the bonus funds or associated winnings can be withdrawn.

A wagering requirement (also called a rollover or playthrough) is the number of times you must bet the bonus amount before it can be withdrawn. For example, if dreamji gives you a ₱500 bonus with a 20x wagering requirement, you need to wager a total of ₱10,000 before withdrawing bonus-related winnings. The specific multiplier for each promotion is stated in that promotion's terms on the dreamji platform.

Yes. dreamji operates a tiered loyalty program that rewards regular players with points for every real-money wager placed. Points accumulate toward tier upgrades, and higher tiers unlock benefits such as faster withdrawal processing, higher withdrawal limits, exclusive promotions, and a dedicated VIP account manager. Details of dreamji's current loyalty program tiers and point rates are available in the Rewards section of the platform after login.

Not always — it depends on the specific promotion. Most dreamji slot bonuses can be used across all slots, but some promotions are tied to specific game providers or titles. Live casino wagers typically contribute at a lower rate toward wagering requirements than slots. Always check the game restrictions listed in the individual promotion's terms before playing with bonus funds to avoid any surprises when withdrawing.

Yes. dreamji operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body that regulates all legal gaming operations in the Philippines. This means dreamji is subject to PAGCOR's ongoing oversight, including regular audits, player fund protection requirements, and responsible gaming mandates. Players on dreamji are protected by Philippine gaming regulations.

The minimum age to register and play on dreamji is 21 years old. 21+ This is a PAGCOR requirement for all online casino-style gaming in the Philippines. dreamji enforces this strictly through mandatory KYC identity and age verification. Any account found to be held by a person under 21 will be suspended immediately, with deposits returned and winnings voided. There are no exceptions to this rule.

Log into your dreamji account, go to Account Settings, and select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Raising a limit requires a mandatory 24-hour waiting period, which is a PAGCOR responsible gaming requirement. These tools are completely free and available to all dreamji players at any time.

Self-exclusion is available under the Responsible Gaming tab in your dreamji Account Settings. You can choose a period from 6 months up to permanent exclusion. Once activated, self-exclusion cannot be reversed during the chosen period — your account will be locked for gaming and deposits, and your remaining balance will be returned to your registered payment method. If you need urgent exclusion and can't log in, contact dreamji's 24/7 live chat immediately.

dreamji offers 24/7 customer support via live chat (accessible directly from the platform after login) and by email at [email protected]. Live chat is the fastest channel — average response time is 3 to 5 minutes. Email responses are typically delivered within 2 to 4 hours. dreamji's support team includes Filipino-English bilingual agents familiar with local payment methods, PAGCOR regulations, and common issues faced by players across the Philippines.